IT Service Management: Vacation Ownership
Leading South East US vacation provider connects over 175,000 homeowners with over 60 resorts in more than 40 popular destinations across the continental U.S. and the Caribbean. The client wanted to improve customer satisfaction through their Helpdesk operations and tasked SDG with improving current processes and operational effectiveness.
Services Include:
ITSM Process Assessment
ITSM Tool Analysis
Process GAP Analysis
Improvement Plan
Maturity Profile and Ratings
Quick Wins
SDG Solution
Results
About SDG
SDG is a global cybersecurity, identity governance, risk consulting, and advisory firm that advises and partners with clients to address their complex security, compliance, and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs.
