WEB BASED WARRANTY CLAIMS SYSTEM

For a division of a Fortune 5 corporation, SDG Corporation created a web-based Warranty Claims System that enables B2B transactions. This was expansion of an existing Client Server system that was used internally where claims were manually entered after being received from the customers. The web-based system implemented the ability for users to enter warranty claims themselves and initiate the workflow for approval. The approval process and reporting was also made web-based.

The Warranty Claims System provides our client with the following benefits:

• Provides easy access to the Warranty Claims System application to users over the web.
• Reduces amount of manual data entry by Warranty Claims administrators.
• Drives down Warranty Claims expenditure.
• Shares Warranty Claims Expense with Partners.
• Dramatically improves system performance and accuracy.
• Significantly reduces transaction life cycle for claim transactions.
• Enhanced reporting capability.

The unique aspect of this system is the hybrid design and seamless integration of a Client-Server application along-with an Oracle Application Server based Java & XML application.

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