SDG GUIDING PRINCIPLES

1
Think like a start-up.
  • Dream BIG!
  • Move fast, take risks, make decisions.
  • Entrepreneurial drive, passion and spirit to win.
  • No spectators. Have to be in the game.
  • Foster an open door culture.
  • Learn from failure and celebrate success.
2
Surround yourself with great people.
  • Hire for attitude and aptitude.
  • Take the lead. Have an opinion, and state it.
  • Challenge the status quo. Think differently.
  • Endless energy and the ability to motivate others.
  • Encourage meritocracy. Reward behaviors that you want to see more of.
  • Take pride in what you do.
3
Stay ahead of the curve.
  • Thirst for knowledge.
  • Thought leadership.
  • Natural curiosity and enthusiasm for solving problems.
  • Take ownership of personal development.
  • Contribute to the organization‚Äôs learning.
  • Apply your knowledge to develop better solutions for the customer.
4
Communicate. Be transparent.
  • No surprises. Open honest communications.
  • Listen to understand. Think smart. Ask questions.
  • Avoid politics. Say it like it is
5
Be ethical. Show character.
  • Honesty and integrity at the core of everything you do.
  • Do the right thing even when no one is watching.
  • Sensitive to each others needs to maximize potential.
  • Earn trust of customers and teammates.
  • If you make a mistake, own it and fix it.
6
Act in the best interest of the customer.
  • Know your customer.
  • Make the customer look good.
  • Stop the customer from making a mistake on their own or with us.
  • Wow the customer!

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