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| Our Services | | |  | Infrastructure Management Services | | | | Managing Changes. Empowering Growth. | | SDG provides best-in-class management services by combining best practices (ITIL/ITSM), industry compliance, tools and technology to meet business needs. | - ITIL
- SOX
- 6 Sigma
- ISO 9001:2000
| | Service Desk products employed include BMC, Peregrine and HP as well as tools customization, integration and CMDB implementation. | | | | Performance monitoring and management tools include Tivoli, SMS, SMARTs, MAM, Aperture Vista, customized Dashboards and more. | | | | SDG’s ITSM methodology creates value in small, measurable phases that are directly linked to your business drivers. We improve ROI by leveraging common tools across the organization and reduce costs by staffing processes across functions. | | | - Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Infrastructure PMO
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