• Change Management
• Configuration  Management
• Incident Management
• Problem Management
• Release Management
• Infrastructure PMO

We provide solutions within the Enterprise Infrastructure and Integration space, that combine best practices (ITIL/ITSM), industry compliance, tools and processes aligned with technology to meet business needs.  These include:

 ITIL, SOX, 6 Sigma, ISO9000 including compliance, alignment, efficiency gains.

  Service Desk products including BMC, Peregrine, HP and specializing in tools customization, integration and CMDB implementation

  Performance, monitoring, management tools including Tivoli, SMS, SMARTs, MAM, Aperture Vista, customized Dashboards and more

SDG’s approach to ITSM is grounded and based on our proven methodology where we create value in small measurable chunks that are directly linked to business drivers. We improve returns on your investment in tools by leveraging common tools across the organization rather than in functional silos and reduce costs by staffing processes across functions.