|
A CMDB implementation project followed the well-executed efforts of the SDG team to design a comprehensive enterprise wide solution for our
Fortune 500 commercial banking client. The effort was planned on an aggressive timeline, and included not only the implementation of a customized Atrium CMDB product, but also data population,
systems integration with Mercury Application Mapper for Configuration Item (CI) discovery data, as well as with legacy downstream systems.
The project is part of an overall Remedy upgrade effort.
The complete suite is due to be phased in by the end of September 2006, having taken about 6 months to complete. Typical industry timelines for such a scale of implementation range from 12 to 18 months.
The SDG customer has depended on SDG to provide extended expertise outside of the original SOW in assisting with infrastructure design as well as optimizing integration with the legacy systems by
leveraging existing tools within the Bank to provide for a robust, high performance system.
The integration of Remedy/ CMDB with MAM is a groundbreaking venture, distinguishing SDG as one of the very few solution providers to design and implement such an automated system interface.
The
customer has on numerous occasions expressed a deep appreciation of the contribution that SDG has made to the overall effort. Considering that vendors such as BMC, Atrium, Mercury, and others are
involved in the implementation, the exceptional value provided by SDG makes us all proud..
|
